These Booking & Safety Terms apply every time you book a dog walker, sitter, groomer, vet consultation, or pet-shop order through PawJobs / PawMate. Please read carefully before booking.
1. PawMate is a marketplace
PawMate is NOT a dog-walking, sitting, boarding, grooming, veterinary, breeding, or retail service. We are a technology platform that helps you discover and connect with independent service providers.
When you book a walker, vet, groomer or shop through PawMate, you enter into a direct contract with that third party. PawMate is not a party to that contract.
When you book a walker, vet, groomer or shop through PawMate, you enter into a direct contract with that third party. PawMate is not a party to that contract.
2. Verification & identity
- Walkers must submit Aadhaar card front & back photos before their profile is activated. This is used solely for identity verification (KYC).
- Vet clinics must submit VCI (Veterinary Council of India) registration.
- Shops must submit GST number where applicable.
- Verified badges (blue ✓) indicate PawMate has performed identity checks — they are not a guarantee of skill, safety, or outcomes.
3. Your responsibility as a pet parent
Before booking any walker or third-party service:
- Meet-and-greet the walker/sitter before your first paid booking. PawMate recommends a free 15-min meet-up.
- Verify the walker's ID matches the Aadhaar photo shown in their profile.
- Check the walker's reviews, ratings, and past bookings.
- Share only the minimum information necessary. Never share bank details, OTPs, or house keys casually.
- For vet visits, verify the doctor's VCI registration independently.
- Keep your dog's collar, ID tag, and vaccination records up-to-date.
- Do not book if you have any doubt.
4. Safety, liability & incidents
Booking any third-party service through PawMate is at your own responsibility and risk.
PawMate is not liable for:
PawMate is not liable for:
- Injury, illness, bite, escape, loss, theft, or death of your dog while in the care of a walker, sitter, boarder, groomer, or during a vet visit
- Damage to your property or the walker's property
- Delayed, cancelled or unsatisfactory service quality
- Misrepresentation of skill or service by a third party
- Disputes between you and the walker / vet / shop
5. Health checks (dogs)
- Your dog must be up-to-date on core vaccines (Rabies, DHPPi) before booking any walker, boarding or group-play service.
- Notify the walker of any medical condition, allergy, aggression history, or medication your dog needs.
- Walkers may refuse service if a dog is visibly ill, aggressive, or unvaccinated.
6. Cancellations
- >12 hours before booking: 100% refund minus payment-gateway charges (2%)
- 2–12 hours before: 50% refund
- <2 hours before, or no-show: No refund (walker is compensated for reserved time)
- Walker no-show: 100% refund and free re-booking credit
7. Payments & commissions
- Bookings paid via Razorpay. Card details never stored by PawMate.
- PawMate charges a service commission (currently 15%) from walkers, not additional to your fee.
- Payouts to walkers are made weekly to the bank account linked to their KYC.
8. Community & dispute resolution
- First step: try to resolve directly with the walker / vet / shop.
- If unresolved, raise a formal complaint at support@pawmateco.com. We respond within 5 business days.
- Serious safety complaints trigger immediate review and possible suspension.
- Legal disputes fall under the exclusive jurisdiction of Ahmedabad, Gujarat courts.
9. Insurance (optional, coming soon)
PawMate is exploring optional pet insurance tie-ups. Until then, we strongly recommend you maintain your own pet insurance. PawMate does not provide insurance coverage for dogs, walkers, or third parties.
10. Consent
By booking any walker, vet, sitter, groomer or shop through PawMate, you confirm that:
- You have read and understood these Booking Terms.
- You accept the risks of engaging independent third-party services.
- You release PawMate Technologies and its founder(s) from all liability arising from third-party services (subject to Indian consumer law where PawMate has been demonstrably negligent).
Safety is a shared responsibility. If you see anything suspicious, report immediately at support@pawmateco.com. We take community safety extremely seriously.